Dispute Resolution
What to do when an order or project goes wrong and how we decide.
How a dispute works
Try to resolve it
Message the other side and explain what you need.
Open a dispute
Dashboard → Disputes & Payment Claims, or Open dispute on the order or contract. Say what happened and attach evidence.
Funds are frozen
The money involved cannot be released or withdrawn while the dispute is open.
We review
Our team reads the messages, deliverables, tasks and tracked time, and may ask both sides for more information.
Decision
The money is either refunded to the buyer’s wallet or released to the seller. Both sides are told the outcome.
Evidence that helps
Screenshots, the original brief, messages, delivered files and the task and time log. Keep the conversation on the platform so we can see it.
Be honest and respectful
Misleading claims or abuse can lead to account action.
Common questions
How long does it take?
Can I cancel a dispute?
Is the decision final?
Related guides
Still stuck?
Our team reads every message. Include your order or contract number and what you expected to happen.