Author Support
How to get help from the person who made what you bought.
Updated 10/16/2026
Ask the author first
The author knows the product best. Open your order in My Downloads & Keys (or Orders) and choose Contact seller. This opens a conversation in Messages that both of you can reply to.
A good support request includes
- Your order number and the product version.
- What you did, what you expected and what happened.
- Screenshots or error messages, and your environment (server, browser, plugin versions).
If you get no answer
Give the author a reasonable time to reply. If they do not respond, or the product does not work as described, open a dispute or contact support. Authors can offer extended support as an option at checkout; the product page shows what support is included.
Questions before you buy
Use the seller’s profile and the product page’s reviews and documentation, or message the seller before ordering.
Related guides
Still stuck?
Our team reads every message. Include your order or contract number and what you expected to happen.
Back to Help Center GuidesWas this guide helpful?